Shipping Policy
We offer delivery across India. Standard delivery timelines are 3–10 business days, depending on your location.
Once your order is shipped, tracking details will be shared. Delays due to courier partners or unforeseen situations are out of our control—we appreciate your patience.
Return & Exchange Policy
PLACE RETURN/EXCHANGE REQUEST, CLICK HERE.
​
1. Return Window
-
You can request a return within 7 days of receiving your order.
-
Item must be unused, unwashed, and with original tags/packaging intact.
2. Return Process
-
Email douratelier@gmail.com with your order ID and reason or You can click here.
-
Our team will approve and share the return address.
-
Ship the item back (you cover the return shipping unless the item was damaged or wrong).
3. Refunds
-
Refunds are issued as a gift card which can be availed on your next online purchase.
-
Shipping charges are non-refundable.
-
Please allow 7–10 business days for the refund to reflect.
4. Exchanges
-
Want a different size or item? Follow the return process and place a new order once your return is approved.
-
We currently do not offer direct item swaps.
5. Non-Returnable Items
-
Sale/discounted items
-
Socks, boxers, or other hygiene-sensitive items
-
Items without original packaging
6. Damaged or Wrong Item?
If your item arrived damaged or isn’t what you ordered:
-
Email us within 48 hours of delivery with photos.
-
We’ll fix it—refund, replace, or exchange (our cost).
We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.
​
​
Need help? We’ve got you.
📧douratelier@gmail.com