Welcome to Dour Atelier. These Terms & Conditions outline the rules and regulations for using our website and purchasing from us. By accessing www.douratelier.com, you agree to be bound by these terms.

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1. About Us

This website is operated by Dour Atelier, an independent streetwear clothing brand based in India. All communication regarding orders or queries can be made via douratelier@gmail.com.​

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2. Use of Website

You agree not to misuse our site or engage in unlawful activities, including:

• Posting harmful or fraudulent content

• Attempting to hack, spam, or disrupt the website

• Using our content for commercial purposes without permission

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3. Product Availability & Accuracy

• All products are subject to availability.

• We do our best to display accurate colors, sizing, and info—but minor differences may occur due to screen resolution or manual measuring.

• Prices, product descriptions, and availability may change without notice.

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4. Orders & Payments

• All prices are listed in INR (₹) and include applicable GST.

• Orders are only confirmed once payment is successfully processed.

• We accept UPI, credit/debit cards, net banking, and mobile wallets.

• We reserve the right to cancel any order for reasons including payment issues, stock limits, or suspected fraud.

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5. Shipping & Delivery

• We ship across India, with estimated delivery in 3–10 business days.

• Tracking information will be provided once the order is shipped.

• Delays caused by courier partners, weather, or other factors are out of our control.

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6. Returns & Exchanges

• Returns accepted within 7 days of delivery for unused, unworn items with original tags and packaging.

• Return shipping is at the customer’s expense unless the item is damaged or incorrect.

• Certain items like innerwear or sale pieces are non-returnable.

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7. Intellectual Property

All content, logos, images, designs, and text on this site are the intellectual property of Dour Atelier. You may not reproduce, copy, or use our content for commercial purposes without permission.

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8. User Submissions

If you tag us on social media or share user-generated content (UGC), you grant us permission to use that content for marketing purposes, with credit.

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9. Limitation of Liability

Dour Atelier is not liable for:

• Indirect or consequential losses

• Delays or failures beyond our control

• Technical issues on the website

All products are provided “as is” without any warranties beyond what’s legally required.

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10. Privacy

Your personal information is handled with care. Please refer to our Privacy Policy for details on data collection, use, and protection.

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11. Changes to Terms

We may revise these Terms at any time. Changes will be posted here with the updated date. Continued use of the website means you accept the changes.

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12. Contact Us

Need help?
Email: douratelier@gmail.com
We're here to make things right.